Booking Conditions

Bookings are made and accepted only on the following conditions:

1. Farm & Cottage Holidays, hereinafter called “the Agency”, act only as Agents for the owners of the accommodation (“the Owner”) and the Contract of Letting is between the guest (“the Guest”) and the Owner.
   
   
2. The Agency accepts no responsibility for personal injury to the Guest and/or his/her invitees (jointly known as "the Holidaymakers"), or loss of or damage to their property, or for other matters over which the Agency has no control.
   
   
3. This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
   
   
4. Bookings cannot be accepted from persons under 18 years of age. Group- bookings of single sex parties are not allowed unless special arrangements are made by the Agency with the Owner. (Safety deposits may be required). Any pets or pets you intend to take with you should be checked and authorised via the owner.
   
   
5. A deposit of 1/3rd of the cost of the holiday ("Deposit") must accompany the booking request plus the Cancellation Insurance Premium and Booking Fee. The Cancellation Insurance Premium, Booking Fee and Deposit are non-refundable unless the Agency is unable to accept the booking and as specified below.
   
   
6. When paying a deposit, cancellation insurance must be taken out with us in accordance with clause 5 of these terms and conditions, unless adequate proof of alternative insurance is supplied at time of booking. If payment is made in full then cancellation insurance is optional, reference clause 11.
   
   
7. No bookings are valid until confirmed by the Agency.
   
   
8. Once a booking is confirmed by the Agency, the Guest is responsible for the balance of the cost of the holiday. This shall be paid not later than 49 days before the booking is due to commence.
   
   
9. The Agency reserves the right to re-let any holiday where any monies due are more than 14 days in arrears whereupon any monies paid by the Guest over and above the non-refundable Cancellation Insurance Premium, Booking Fee and Deposit will be refunded. However, if the Agency are unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday, and (if applicable) the Cancellation Insurance Premium, the Deposit and the Booking Fee.
   
   
10. In the event of the accommodation becoming unavailable (e.g. through fire or illness etc), the Agency will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid or a proportion in the case of curtailment.
    
    
11. In the event of cancellations not covered by insurance, the Agency will endeavour to re-let the accommodation, and if successful the balance of the cost will not be due as in paragraph 8 above, or if already paid, will be refunded. The Booking Fee, Deposit and, if applicable, Cancellation Insurance Premium will be retained.
    
    
12. A Guest requiring a booking to be altered once the booking has been confirmed will be charged £20.00 if a revised confirmation is required.
    
    
13. The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. The Holidaymaker must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. FCH and the Owners reserve the right to make a charge where guests have contravened an owners request for their property to be smoke free. In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning.
    
    
14. The Holidaymakers right to occupy the Property may be forfeited without compensation if:-
    
    • More people or pets than specified on the Booking Form and/or the number the Property holds, attempt to take up occupation.
    • Overnight guests are entertained without the Owners express permission.
    • Any activity is undertaken which may cause unreasonable damage, noise or disturbance.
      
      
15. All prices quoted include VAT and Insurance Premium Tax where applicable at current rates. Any changes in the rate will be adjusted on arrival.
    
    
16. In the event of there being cause for complaint concerning a Property, the matter should be taken up with the Owner/caretaker at once and thereafter reported to the Agency. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied the Agency or the Owners/caretakers the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. Please use the booking line when contacting the Agency. During out-of-office hours, an answer phone facility will be available which will be checked on a regular basis.
    
    
17. The Owner or his representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.
    
    
18. We have compiled the information in the Brochure and on our website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Agency's control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking.
    
    The Holidaymaker must accept minor differences between text/photograph/illustrations in the Brochure and on the website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holidaymaker's standards. If a facility is particularly important to you, please check with us prior to your booking.
    
    
19. The Booking Conditions will apply to all confirmed bookings.
    
    
20. These website Conditions supersede all previous editions.
    
    Whilst every care has been taken to replicate the printed paper brochure, due to the nature of electronic transmission no responsibility can be accepted by Farm & Cottage Holidays, The Web Designer or their agents any loss incurred by errors. It is most important that you should request a hard copy of the printed brochure prior to booking a holiday. All electronic data transferred remains the property of Farm & Cottage Holidays or their agents and may not be replicated in part or whole without prior permission. No electronic data will be preserved indefinitely only the hard copy of any correspondence as in normal circumstances.

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Farm & Cottage Holidays Limited Registered in England No. 2431506 Registered address: Victoria House, 12 Fore Street, Northam, Bideford, Devon EX39 1AW