Here at holidaycottages.co.uk, we are delighted to have been recognised for our outstanding customer service by receiving a Feefo Platinum Trusted Service award.
This award, new for 2020, is given to companies who go above and beyond when it comes to delivering excellent customer service; it honours those who have sustained a gold standard of customer experience for at least three years. This achievement is clearly no mean feat, highlighting our dedication to providing both guests and owners with a first-class service. It also ensures companies with this platinum status stand out against competitors in the same industry.
“The Trusted Service award has always been about recognising companies that truly excel,” said Steph Heasman, Director of Customer Success at Feefo. “Our new Platinum award is about consistent achievement by a business of any size that uses Feefo to provide outstandingly high levels of customer experience."
Director of Customer Experience & Web at holidaycottages.co.uk, James Garnett, said: “Receiving the Feefo platinum service award is a fantastic achievement. The award recognises the hard work and effort across all of our teams who, together with our property owners, deliver a seamless guest experience, highly rated by our customers year on year.
“We strive for continuous improvement in our service programme and I hope this award further reinforces to anyone looking to engage with holidaycottages.co.uk that we’re the right choice.”
In addition, our current rating is 4.7 out of 5 on Feefo, which is above the 4.5 minimum rating required for the gold award. Receiving positive reviews from customer feedback platforms such as this one within the travel industry is invaluable to our growth.
Take a look at our holidaycottages.co.uk reviews and find out what our customers have been saying about their cottage breaks.