The government guidance is constantly being reviewed and updated and is always subject to change. Before deciding whether to travel,
customers should ensure they have checked and understood the relevant government guidance that is applicable to them and their party.
If you are unable to travel due to government guidance or restrictions that means the property is available, but your party make up is
against the guidance and you decide you do not wish to travel, we will do our best to facilitate a transfer to a different date in the future,
subject to the Property Owner’s agreement. The quickest and easiest way to request a transfer of your dates from logging in to
your online customer account and selecting the “Amend Booking” button.
If a transfer is not possible for any reason you should cancel your booking by visiting your online
customer account and selecting the “Amend Booking” button.
Please note: We are working through all requests of this nature in date order, so there will be a delay in getting back to you.