As the laws and guidance are being constantly changed by each government, this could affect customers' holidays. It is likely that changes may be announced on the news before we have been made aware of the full details. In these circumstances, our team will work quickly to ensure all options are available to you as soon as possible.
If we believe that your booking has been affected by a government announcement, we will endeavour to contact you via email within 48 hours of the announcement to set out your options.
We will use this page and our website to review and update our position to clearly set out your options and what you need to do. We kindly ask that you wait until we have had chance to email you before contacting us as this will allow our team to act quicker and resolve any questions you have as soon as possible.
If you have not been contacted by our team after 48 hours of an announcement and you believe you have been impacted, please contact our Customer Services team