Easy to book, accurate information. We were a party of 2, when we arrived only one bedroom had been made up as the owner presumed we were a couple, which we are not. Resolved very easily with second bedroom being made up quickly. Maybe in the future you could include a box when booking to state how many beds required.
Helpful, efficient and great value.
It was easy to book and pay, e-mails were received on time with good instructions as to how to get to the cottage and details of how to contact the owner for access and any further enquiries.
It’s was made so simple and right up to our holiday date kept well informed thanks We’d definitely use you again !
Only used web site.
Would use again.
Great. Prompt, efficient, great website. I think it should be clear that this property is directly on the A6, this was misleading. I think you should review the price as it’s too expensive for the location.
No problems, simple straight forward booking procedure.
Responsive and clear
Trouble free booking with the bonus of a lovely doggy treat box.
Yes, I would recommend.
Straightforward website. Booking easy with swift confirmation. Cottage description accurate. Thankyou
They changed my reservation so I actually got better value for money and although this took a couple of days to be actioned they delivered as they promised they would. Yes I would use them again - they were reliable, very helpful and efficient.
Website easy to follow, comprehensive description and photos. Straightforward to book online.
Good follow up on enquiries
For a first time holiday cottage renter holidaycottages.co.uk made everything really easy. All of the communication was great and everything went smoothly.
First class service and very informative communications on Cottage.
Good Pre travel information through the post
Good customer service.
yes i would use them again. efficient service
One piece of constructive feedback: you sent me an email telling me that i had to call a certain numbers a few days before the trip to discuss entry to the property (even though the email also told me how to get into the property).I phoned the number anyway to be diligent and spoke to someone how clearly didn't want to be phone and said he had had a few of these calls.Maybe time to change that email?
Quick and easy to use. Always efficient and helpful.
Usually when we stay at cottages with other companies we have an email before arrival with instruction for arrival at the cottage. Not everyone is familiar with the internet and portals and the arrival info could have been missed if I hadn’t logged on. However the staff were very friendly and competent when I phoned in.
Easy to navigate the pages and excellent communication.
Simple web site and booking procedure
Have used Holiday Cottages many times and always found them to be very efficient. They always keep you informed about the progress of your booking and send out relevant paperwork in plenty of time.We like the range of cottages available and the comprehensive description of each of them.
good service bad holiday experience
regular updates on rental by e mail very efficient
Very easy to book and lodge was exactly as described.
Lots of information. Very helpful when i needed to call them too.
Great service from holiday cottages. Quick to reply to emails and very helpful.
Used on regular basis and no issues.
Prompt response and comprehensive instructions in respect of our holiday let.
Lakeland hideaways has always been excellent.I dealt with Malcolm this time and he's very helpful and patient.Top chap.
The website is very easy to read and negotiate; and on-line booking is straighforward. Confirmation documents/instructions were very good.I wanted to extend my stay and did so by telephone which was very easy to do, with very helpful and pleasant operators.I would definitely look through Holiday Cottage again - and would recommend them to others
Good booking service and updates before stay.
Excellent service once again from start to finish
Good administration. Still need to spend more time Coaching owners and monitoring guest feedback.
As mentioned overleaf I would have liked some contact with the owners before I arrived. I left several messages but was never contacted. Not impressed by that
Comprehensive documentation and efficient service.
Professional. Good value.
Guter, unkomplizierter Service, Online und telefonisch
It was great, I liked the emails updating me on when to settle the balance,and the check in details provided well before I set off.
Easy to book. Postcode would be useful at booking as we thought the property was in Port Isaac - just a bit misleading as to location on-line, tho we weren't disappointed with the property at all which was well situated for visiting the area