They sent reminder emails at appropriate times, phoned to confirm that I was aware that there was a charge for using a credit card before taking the payment. The On-line Customer account was easily accessible.
Fantastic website and correspondence. Loved the confirmation pack and the photos on the website was spot on with the house we had.
The website had the right search engine information and criteria for us. Great for sog owners and searching for the right sleeping arrangements.
We have booked cottages with them a few times now and found most details to be very accurate. We usually know what to expect before we arrive. We have always found the properties very clean and welcoming.
Website was dream to use, pictures of properties were excellent and ( we found on arrival ) accurate , choosing a cottage was so easy with the info provided. Communication excellent , holiday information and direction to accommodation was most helpful , web site is fast easy to use and well laid out , a wonderful STRESS free booking experience .
Very helpful and full of advice at initial booking stage. Kept us notified about payments via email and provided arrival information a week prior to travelling.Staff friendly and very knowledgeable about their services.
Yes I would recommend and buy again. The description was accurate, the instructions clear, the website easy to follow and the customer service on the telephone really helpful as I wished to change handover days.
Accurate description of the let, easy booking and good communication.
Would certainly book again with holiday cottages Great value, lovely properties ☺️
Smooth transition when booking and clear paperwork and instructions on arrival.
Dealt with everything I needed
Good service received email confirmation and detail etc and had no other issues
Friendly helpful and efficient
Booking admin with no issues and friendly owners did the rest.
Good communication and timely email prompts!
Excellent cottage for two with lovely views across the lake
Definitely would go wi them again as it all seemed very easy and straightforward,
Staff and response was excellent
Booking is very easy every cottage I have stayed in has been clean and well equipped always have had a great time
Very nice clean and friendly
Can't really comment as I booked online and was sent a confirmation email and then later a letter. So not much to review. Transaction was smooth and without issue.
Always friendly and cheerful staff. Very helpful. They requested a date change for us and got back to us the next day. Excellent service. We have used them now for 3 different properties and they are always my first port of call.
Easy booking system with reliable updates.
Really good customer service , will definitely use again ;
Helpful, informative friendly service.
Explain to the owner of ocean view that at the price being charged a 15 yr old tv with the most basic tv channel selection possible in the uk (when it actually works) and no internet is not acceptable when charging at the highest end for this area ...the house and location are fantastic BUT no TV over our only weekend there is NOT acceptable ...Improvement opportunity...get a free sat box and sat dish fitted £300 all in..and use the pound land tv Ariel as emergency back up...contact plusnet who can supply internet £20 per month then increase the weekly price by £5 ....
Excellent customer service at all times.
Just appeared to be efficient and communicative. We wee kept appraised step by step of all arrangements.
Easy to book from a good selection of properties.
Very easy to book. Woukd use again
Very professional and would use the company again
Booking was really easy & professional.
I'm afraid I can't remember the lady's name who took our booking, but she was very helpful and called us back in under 10 minutes with the answer to our questions. Nice and friendly not rushed, definitely more about finding the perfect place rather than just another booking. Thank you I would recommend to friends.
Efficient booking service without any issues. Photos give an accurate impression of the cottage.
Really friendly response and happy to hold the property for a day while we finalised our plans. Handy reminders via email and very friendly staff.
From the beginning to the end, the process was very clear. Payment plans were clearly explained with supporting emails to ensure everything was ok.
Easy, efficient and professional - no issues at all.
Great service and helpful.
We had a late booking so when I called the customer services they were helpful sorting out the cottage and availability.
Nothing was to much trouble and service was fantastic
The information provided was very clear and useful.
Enjoyed receiving the welcome back to the cottage, was really useful
We would use holidaycottages again. The service and information provided were excellent
Easy to use company that provide a great service.
Made finding and booking a cottage so very simple and easy.
Good communication. An inventory of the house contents might be useful.