The service was good for booking ect, but I think you should make recent inspections on property,s you are promoting ,as they grow shabbier over the years and the owners are not keeping them up to standard.
They were very good at sending full information ahead of our visit
Well located cosy cottage converted from a long barn on a farm within easy driving distance of beaches and attractions like Padstow and Tintagel. It would have been nice to have had a sunny day but if it's sun you want then go somewhere on a plane.
This is our second holiday with HolidayCottages.co.uk and both have been superb in meeting our needs and expectations. From searching the website for a suitable destination and proprty, as well as accommodating our faithfull pet, through to booking and timely updates, the service offered has thus far been excellent. I have on various occasions advised friends to look for their holidays through holidaycottages.co.uk
Good selection and easy to book.
Good web site and information. We received all information needed before arrival, and everything worked fine with keys etc. We sent an email during our stay and got at quick reply.
The booking and administration was excellent. If I had a query there was an immediate and satisfactory response. I received all the documentation as promised. I couldn't fault the company or service at all.
Great service, kept well informed and had all the info we needed
Easy to book. Website pretty easy to navigate. Good reminder services.
Good telephone manner ,efficient and pleasant when booking and quickly followed up with emails confirming everything.Would certainly contact holidaycottages again for our next holiday.
Gret service from holiday cottages as always.
It was an easy booking to make. When I contacted them as requested before we left home I spoke with a very friendly advisor.
We were not informed of changes to our booking until 2 days before the day we were due to go,resulting in us making a hurried decision to take the other accomadation at this venue which we paid the same money for but was far inferior to the one we originally chose. At no time were we offered a refund. We feel Holiday cottages should have told us that the other flat was not up to the standard of our original booking
Easy to search and book. Information sent out in good time with all the information needed.
It was easy to book. I got exactly what I was looking for .
Excellent communication and a good choice of properties5
Booking this holiday was easy.The website was straight forward and clear. Once booked we received regular emails that were friendly and informative, as well as postal confirmation for travel routes, key codes and other useful information. The housekeeper texted me well in advance to ask how we would like the beds made up and also afterwards when we had forgotten to pack some items. All in all a thorough, friendly, clear and thoughtful service!
This is our 5th cottage with holiday cottages and another booked for September 2017. Customer service is the best I've ever had. Any questions are answered promptly and fully. From initial booking, communication is excellent all the way through. Including surveys on your return to ensure everything was in order, taking on board suggestions.
Holiday cottages were very helpful at the last minute we needed to change where we had booked due to circumstances behind both our control, they sorted this out quickly and efficiently with no stress to us the service was excellent
Very good instructions to get to lodge. Booking was easy.
I would use again
Easy to use, and efficient.
Great service throughout.
A very easy booking. No issues and a fantastic holiday.
Great service, good communication
Yes it was good no complaints thank you. Lovely
Realy great, one of you called us up from Engeland to help us with our problem (we booked the wrong cottage first). It was very thoughtful and things went so well!
Generally great. Given you organise the renting of cottages, an upgrade that I would recommend would be to include a map to where the property itself is: this was a bit confusing (thought ours was in Helmsley, turned out to be in Masham, so we had to change our "to do on hols" itinerary).
Very simple & easy to book. Would definitely recommend & use again.
Dealt with issue very efficiently -that owner not contacted us. Answered phone quickly and efficiently and overall very pleasant.
Second time we have used holiday cottages, and service is seemless. And information is accurate.
Great communication and efficient. Very friendly and helpful when booking
Really easy way to find a cottage, especially when you have 3 dogs. Very please with our choice of cottage, and how easy it was to book. Will be booking again very soon.
Service easy to use and reliable
Improve the accuracy of their descriptions of their holiday properties!
good communication and easy to deal with.
Would use them again
The sevice is what you would expect.
Perfect communication. Easy process.
Booking very easy. Great info provided. Query answerd within a few day
Very quick and easy to book. Polite staff on the end of the phone. Well set-out website with excellent photos and good descriptions of the properties.
Excellent service very friendly