Money matters

Money matters

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Achieving your property's potential

We want your property to deliver you the best results it can, and we work hard to meet, and often exceed, our owners’ expectations when it comes to revenue and service. And we don’t expect you to pay anything until we have delivered your first booking.  

Rascarrel Bay Lodge

Pricing your property

Pricing is agreed based on the demands of the market in your area and the presentation and features of your property. We aim to give you honest advice and the most accurate income projections that allow you to plan your own income and expenditure throughout the booking year. Our team of data analysts continually assess performance of key indicators and we review prices throughout the year. Please get in touch for a free, no obligation appraisal.

Dedicated property manager

A dedicated Homeowner Account Manager

We know how important it is for you to have a dedicated contact who knows you, your property and your situation. As an owner, you will benefit from having your own Homeowner Account Manager who has specialist knowledge in your local area. They work closely with our team of experts across the business to monitor your property’s performance and make bespoke recommendations to ensure that you are getting the highest possible returns.

It's perhaps no surprise that in a recent owner survey, an overwhelming 90% deemed the relationship they have with their Homeowner Account Manager to be one of the most important factors in their letting experience with us.

"We have found very supportive in setting up and helping to expand our business over the past 8 years. Our local Homeowner Account Manager is also there when needed, who is approachable and on hand for any support and queries.”, Jen and Mark, West Farleigh Barn, Devon

Holiday home owner talking to a Property Account Manager from

Payments in advance

You will receive secure payments three weeks in advance of guests arriving, or at the earliest opportunity if the booking is last minute. Our accounts department processes all payments weekly, so there will be no waiting until the end of the month for money to reach your account. What's more, you can track all this in your online owner account. Our bookings system complies fully with the Payment Card Industry Data Security Standard, which means that all credit card information is dealt with securely.

Man looking at his laptop

Your Owner Account

Your online owner account is a 24/7 hub, housing all information related to your property, keeping you up to date anytime, anywhere. We also have our owner app, which means you can check your information on the go.

Within your owner account, you'll find booking information, guest details and payments which you can access wherever you are in the world. Presented in a clear format, the information is updated in real time and makes keeping track of your finances simple and stress free.

You'll also find customer reviews accompanied by comments from your Homeowner Account Manager, who you can contact easily over the phone or by direct message through your account. They're available if you need advice, plus there are some handy guides and FAQs to view in your account too.

It's not all business, however. In the 'Benefits' section you'll find exclusive offers and discounts from our vast number of partner companies, including John Lewis and the White Company along with a series of smaller brands supplying coffee, hot tubs and everything in between to help deliver an excellent guest experience..

A skeleton version of your owner account can be made available to your cleaner or caretaker. This account shows bookings without any financial information – ideal for managing changeovers with efficiency.

Properties from Joules collection

Marketing and partnerships

One of the great benefits of letting with us is the strength of our marketing. With a dedicated Marketing Team and generous annual marketing budget, we have the resources to expose your property to a huge number of potential guests.

We work tirelessly to keep our portfolio at the top of internet search engines. With a specialist Search Engine Optimisation (SEO) Team and dedicated marketing strategies, you can be confident that your property is being seen by people looking to book in your area.

This exposure, paired with professional property photos and a bespoke description, puts your holiday home in the best possible position when it comes to generating bookings.

In addition to our core marketing strategy, we work on targeted campaigns throughout the year to increase brand awareness. Some of these campaigns run in conjunction with our partner organisations including the RSPB, the Marine Conservation Society, and Battersea Dogs and Cats Home. The latter is a partner of our brand Canine Cottages – one of the leading dog-friendly holiday letting brands in the UK. Read the next section to discover more of our lifestyle and regional brands which work together to get your property seen by the perfect potential guests. 

Couple talking with a Property Account Manager from

More for your money

Whilst is the flagship brand of our parent company The Travel Chapter, by letting with us you will also gain access to our unique network of lifestyle and regional brands too. This ensures that, for no extra cost, your property is featured on all relevant booking sites, extending the reach and appeal of your property.

These include sites such as Original Cottages, Canine Cottages and some of the largest and most recognisable regional brands in ever corner of the UK, including Cottages and Castles in Scotland, Sally's Cottages in the Lake District, Suffolk Secrets in the East, Cornish Horizons in the South West and Wales Cottage Holidays covering Wales. Our brand network is unique and allows us to connect with different audiences and maximise the reach and appeal of your holiday let. 

View our full network of brands

Beautifully furnished holiday property

Our commitment to quality

We pride ourselves on the high quality of the properties in our portfolio and it’s one of the reasons that our guests choose to book with us time and time again.

We also apply the same high standards to our customer service – we are proud to have an excellent Feefo customer service rating of 4.7/5 and have been recognised for our outstanding customer service by a Feefo Platinum Trusted Service Award — an accolade that can only be earned after three consecutive years of gold standard service.

By being part of a quality network and having a reputation for superb customer service, our owners can feel confident their property will fulfil its potential.

Don’t take our word for it

With the national marketing and local support we offer, coupled with the exceptional demand for staycations, it is no surprise that owners are getting off to a flying start. The below case studies show how we have delivered fantastic results, right from the moment of sign-up.

The Meeting Room, Beer

17 bookings in first 28 days

Home Orchard, Somerset

Church View, Bakewell

18 bookings in the first 28 days

Get in touch

Whatever stage of holiday letting you're at, from questions about buying a new holiday home, to discussing how we can help your current property achieve its potential, we're here to help.

Contact us

To get your free comprehensive owner's guide or to talk to one of our local experts