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How we will help you
Our aim is to make letting your property simple and stress free, while achieving the very best income for you. We’re here to take away the hassle, from getting you bookings to helping you source cleaners or providing advice on home improvements.
The first steps
We can help at any stage of your holiday letting journey. Whether you're looking to buy or you've been letting for years, the first step is to get in touch and find out what we can do.
Once we've had a chat, we'll arrange for your local New Business Manager to visit you at your holiday home to talk over your needs. They'll take professional-quality photos and provide a realistic projection for bookings and revenue based on your property's specifications and the market in your area. Then your property will receive a star grading to align it with the rest of our portfolio.
We then send out your relevant paperwork within four days. Your holiday let will be advertised on our website within one working day of receipt of your completed forms. The next stage begins when you receive your Owner Account login details for tracking bookings and managing your property online. This also includes the option for a Caretaker and Cleaner Account, which gives any appointed custodians the opportunity to manage bookings and changeover days on your behalf.
A personal service
We think that speaking to a 'real' person is important, that's why you'll be paired with your own homeowner account manager. Our team of homeowner account managers across the UK are experts in their local area and dedicated to achieving the very best results for the owners they work with. They'll give you a call to introduce themselves and will arrange a time to meet you within six weeks to discuss how things are going.
From the minute your advert goes live, your homeowner account manager will be monitoring bookings and reviewing performance to make sure it's achieving its best. They will also be in regular contact to discuss performance, property improvements, considering options for price increases, as well as special offers, short breaks and other pricing factors, ensuring you maximise the return on your investment. From questions about legislation, to special offers at certain times of year and even advice on décor – we’re here to help.
Getting you bookings
Most bookings are made online via the 24-hour booking system on our website. Each year, our website attracts millions of visitors that book and pay securely in just a few clicks. For customers who have questions or prefer to book over the phone, our Reservations Team are on hand every day until late. They are dedicated to maximising booking levels and are proactive in following up enquiries, so potential guests can be converted into bookings.
Enjoying your property
You may wish to take holidays in your property yourself. We offer no restrictions between November and the end of March for private use, and you also have the flexibility to use an additional four weeks during the remainder of the year - two in peak periods and two off-peak. We simply ask that you check with us first to ensure that your chosen week is available.